Frequently Asked Questions

General Questions

What is is the official single event and games suites and box seating website of the New York Islanders and of UBS Arena. is designed specifically for premium suite and box seating sales (e.g. luxury suites, luxury suite tickets, box seating etc.). This website is operated by UBS Arena and powered by SuitePro.

Am I buying directly from UBS Arena?

Yes. The suites and boxes posted for sale on this website are directly from UBS Arena.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite or box, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite

How do I book a UBS Arena suite?

To rent a New York Islanders or UBS Arena suite or box at UBS Arena, click on the game you wish to attend via the BOOK A SUITE page to see available suite and box options. A suite can be purchased directly from the website by entering your credit card details or by contacting UBS Arena Premium Department by Phone, 516-517-0640 or Email - [email protected].

To become a UBS Arena Premium Suite or Box Member annually, click on this link BOOK A SUITE to view more information about lease options and benefits.

When do I get my tickets after purchsing a suite?

Following your purchase, a representative from UBS Arena Premium Service Team will be in touch to coordinate ticket delivery for your suite. All suite and box tickets and parking passes will be mobile-only.

How are my tickets delivered?

All suite and box tickets and parking passes will be mobile-only. After your purchase, you will be assigned an online Account Manager and UBS Arena will provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your suite guests to ensure proper access into UBS Arena.

Will the suite be private to my group?

All suites listed on are fully private. Box seating is an opera box that is adjacent to the UBS Club to which box seats have access.

Are suites ADA accessible?

All suites and UBS Club boxes are ADA accessible.


What forms of payment are accepted?

Acceptable forms of payment on include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover
  • Mobile Payment

Suites and boxes can also be purchased via ACH transfer or overnight check after speaking with a representative.

Is payment required in full?

Payment in full is required upon booking in order to secure a suite or box.

Are there any additional fees?

The price you see is the price you pay. No hidden fees. The only other cost to consider will be in-suite catering expenses or non–alcoholic beverages in the UBS Club for box seating.

Refund Policy

Can I cancel my suite reservation?

Per our sales terms and conditions, all suite and box sales are final. For more information on rescheduled events or canceled events see below.

What if my event is postponed/rescheduled?

Should an event be postponed, your suite or box tickets will be valid for the rescheduled event.

What if my event is cancelled?

If the event is canceled, a refund will be issued to the purchaser.

Planning Your Premium Experience

How and when do I order catering?

For suites that do not come inclusive of catering, catering is available to purchase at an additional cost in advance of your event. Following your suite purchase, a UBS Arena Premium representative will be in touch via email or phone to provide you with further catering instructions.

Guests can forego a catering pre-order in lieu of event day (in-suite) ordering. Please note: the event day Suite Menu is more limited than the Pre-order Menu.

Any catering preorders will be due 48 business hours prior to the event.

For box seating in the UBS Club, tickets include elevated food & non-alcoholic drinks. Alcoholic drinks are available for purchase.

Am I required to purchase catering?

In-suite catering is not required to be purchased and there is no catering minimum. Guests can also purchase food and drink individually from general concessions and bring these items back to the suite. Outside food and beverage are not permitted inside the arena.

How much does catering typically cost?

Catering costs can be found within the menu here. Most of the packages listed serve 12 guests on average. Note that day of menu costs may be higher.

Can I purchase additional tickets (also known as Standing Room Only tickets or "SROs") for my suite?

Refer to your suite or box reservation to see if additional suite tickets are available to purchase. For any suites or boxes that provide the option to purchase additional tickets, contact your UBS Arena Premium Representative to complete the transactions. Additional tickets, if available, can be purchased (but not required) at any point leading up to an event.

What is the child ticket policy for suites?

Children 2 years of age and under will not require a separate ticket for admission into UBS Arena, with the exception of some select children shows. Suites and boxes can provide a welcomed private and/or semi-private and secure space for families attending events with younger children.

What am I permitted to bring into the suite (and UBS Arena)?

For UBS Arena's bag policy and list of prohibited items, please visit here.

Does my suite ticket give me access to other areas?

Suite and box tickets will provide access to the level that the suite or box is on, as well as public areas such as the Heineken Terrace, the Isles Lab Team Store, and Belmont Hall.

Event Day Questions

Where do I park?

Your suite will include parking passes in one of UBS Arena Premium lots on site. You will be provided with details on where and how to park in the “Know Before You Go” communication that is sent prior to the event date.

Where do I find the VIP Entrances?

VIP entrances can be found on our campus map here. VIP entrances include: the BMW entrance, the DIME entrance, and the AMEX entrance.

The “Know Before You Go” communication will also provide more details related to arrival.

When does my suite open?

Suite and box access opens at door time.

Can I order food/beverage from the suite during the event?

Each suite is serviced by a shared suite attendant. In-event food and drink orders can be placed via the attendant. An event day Suite Menu will be in the suite upon arrival. The Event Day Menu is slightly more limited than the Advance Catering Menu, however, you’ll still find arena favorites and plenty of beverages available (water, soft drinks, beer, wine, liquor). In-suite catering items are served in group portions, not individually.

Box club tickets include access to UBS Club which has all-inclusive elevated food and non-alcoholic beverages. Alcoholic beverages can be purchased for guests 21+.

Do I tip our suite attendant?

Yes. Gratuity is customary.

If I have an issue with my suite on an event day, who can I contact?

If you have an issue, please contact your UBS Arena Premium Representative.

Still have questions?

Reach out and a UBS Arena representative will be happy to assist you